Refund policy

If the product does not do what we said it does, and you tell us within 14 days of your first payment, we refund you in full. No forms, and no retention call.

First-time subscriptions carry a 14-day money-back guarantee. Email billing@atomcrm.ai from the account’s registered address within 14 days of the first payment and we will refund the full amount to the original payment method within 5–7 business days.

Renewal payments are not automatically refundable, because you have had the service throughout the period preceding them.

If a renewal took you by surprise — you meant to cancel and did not get to it — contact us within 7 days of the charge and we will refund it. We would rather you left on good terms than felt trapped.

Cancelling stops the next renewal. We do not pro-rate the remainder of a period you have already paid for, and your workspace stays fully functional until that period ends.

A downgrade takes effect at the end of the current period rather than immediately, so no refund arises — you keep the higher plan for exactly what you paid for.

Where we fail to meet a contractual SLA, service credits apply as set out in that agreement. If a prolonged outage made the service unusable, contact us — we will make it right without requiring you to quote a clause at us.

Custom development, paid migration work already performed, and third-party charges you incurred through the product — WhatsApp conversation fees and telephony minutes, for example — which we pass through to you at cost.

Email billing@atomcrm.ai from your registered address with your workspace name and the invoice number. We acknowledge within one business day.