Get support
Describe what is happening and we will pick it up. Include your workspace name if you have one.
Faster from inside the product
Signed in? Use Help in the app — it attaches your workspace and recent activity automatically, which usually halves the back-and-forth.
Check the docs first
Import, distribution rules, roles and WhatsApp setup all have step-by-step guides, and they are the four things people most often write in about.
Response times
One business day on Starter. Under four hours on Growth and above. Enterprise agreements carry their own SLA.
Status
All systems operational. We post incidents and maintenance windows before they affect you rather than after.